Hitachi Construction Machinery (UK) Ltd.
Introduction
When you buy a Hitachi machine, we want you to achieve a maximum return on your investment. Our Product Support team are equipped with the tools, knowledge, and resources to make sure your machine consistently operates at an optimum level.
In addition to technical expertise and best practice advice, we can also offer you HELP, the Hitachi Extended Life Program. HELP is a unique Program of SOLAS Service Agreements, Protection Programmes, Repair & Maintenance, Fluid Analysis and added values designed to optimise the performance of your machine, reduce downtime and support a higher resale value for your Hitachi machine.
When purchasing a technologically advanced Hitachi product, you can be safe in the knowledge that your purchase can be backed by an All Round Protection Programme. This comprehensive programme combines both the service agreement and extended warranty contract, assuring that not only are your components safeguarded, but your machine is expertly maintained to high-quality standards.
We go the extra mile to monitor the condition of your equipment, whether its online using our remote monitoring applications such as Global e-Service, Consite and CTFleet Link or without Oil Conditioning Monitoring Service.
Ultimately, we will support you and your business throughout the operational life of your Hitachi machine.
Our network of national Product Support centres, Regional Product Support Managers, Customer Support Representatives, and the team of Hitachi trained Service Engineers are all linked to our Central Service Control team, who ensure we can provide a rapid breakdown response and pre-planned maintenance when needed.
With modern service vehicles, equipped with state of the art Maintenance Pro diagnostic equipment, tooling and access to a network of Technical Support Specialists, our Field Service Engineers are well equipped to ensure your machine has minimum downtime.
Maintenance Agreements & Warranty
Your Hitachi construction equipment is more than just machinery - it's the backbone of your operations. Unexpected breakdowns and costly repairs can cause delays, impact productivity, and lead to financial setbacks. Thats why the Hitachi Protection Programme is more than just protection, irs a promise to keep your equipment running at its best, securing your investment and keep your equipment running smoothly with minimal downtime.
Fleet Management
Designed exclusively by Hitachi Construction Machinery (UK), CTFleet Link is a mixed-fleet telematics system, which utilises both the Hitachi API and a bespoke API developed by HCMUK. CTFleet Link gives you access to a live online portal to monitor the performance and location of not just your Hitachi equipment in real time but also those of other manufacturers you may have in your fleet.
Genuine Parts
Whether you have a new Hitachi machine or an older model, we offer a wide range of parts to suit your budget.
We put the same attention to detail and technological expertise into our parts as we do our machines. So you can be sure that they will give you the same level of reliability, durability and quality.
