Hitachi Construction Machinery (Europe)
Finnish customer celebrates long-term relationship
A family-owned company in Finland is celebrating 10 years as a Hitachi Construction Machinery customer. KipaJykä Kiinteistöpalvelut (KipaJykä) purchased its first Hitachi machine from authorised dealer Rotator Oy in 2013.
Today, the company, which specialises in industrial and property maintenance, has a fleet of four Hitachi machines – two excavators and two wheel loaders (a ZW140PL and ZW180PL). It also rents ZW75 and ZW150PL wheel loaders from Rotator’s sister company – Rotarent, during the winter season.
Cab comfort in the wheel loader
"We wanted reliability and well-functioning machines, that's why we chose Hitachi,” says CEO and founder Jyrki Kähkönen. “In addition, our relationship with Rotator is excellent.”
Maintenance Manager Joni Kähkönen has been impressed by Hitachi construction machinery. "Many winters and nights have been spent sitting in the Hitachi cab doing snow work,” he says. “Hitachi wheel loaders are good and warm machines. However, the most important thing is their reliability and functionality.”
After-sales service
High-quality customer care is vital to the decision-making process for KipaJykä when purchasing a machine. "Of course, machines must be reliable and efficient. However, the most important thing is the after-sales service,” says Jyrki. “Rotator understands our needs and challenges, and responds quickly when we need assistance.”
“The machine tracking systems also work well, and maintenance can be predicted and scheduled to fit our budget,” he adds.
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