Why parts and service matter to Spanish Hitachi Construction Machinery dealer HJM

Providing the best after-sales service is part of the philosophy of HJM. More than a third of the company’s workforce is active in parts and service, dedicated to taking care of customers and their Hitachi construction machinery.

Outstanding service

CEO Juan Rodriguez Alvarez says: “Parts and service are of utmost importance – our philosophy is to provide the best after-sales service to our customers. So, it’s vital to have the most competitive prices and shortest delivery times for parts.

“Something we are really proud of is from our remanufacturing centre – by giving components a second life, we can give greater value to old and polluting machines that must be withdrawn. This also facilitates access to new and low-emission equipment, and significantly reduces our global impact.”

Experienced construction machinery technicians

HJM’s employees are a vital factor to the company’s commitment to selling Hitachi construction machinery and providing great after-sales to customers. “Our experienced technicians are our most effective sales tool,” says Juan. Jorge Marx, manager for spare parts and used equipment, has worked with the company for 29 years. “It’s fascinating to work with a brand like Hitachi,” he says.

“The most satisfying part of my job is the relationship with customers and providing solutions to all their needs. Giving the best after-sales service is the most important part of our work. We want to be our customers’ first-choice solution provider.”

According to Victor Costero, Head of Service, Hitachi construction machinery has changed considerably over the years, which has implications for the service they provide, and the expertise required.

“During the last 20 years, Hitachi machines have improved significantly in energy consumption. They require less fuel, are more respectful towards the environment, and have incorporated more technology. To me, Hitachi means innovation, quality and efficiency.”