High level of service
This is when Luyckx’s dedicated team of field service engineers can provide any routine maintenance, scheduled servicing and Hitachi Genuine Parts. “The biggest benefit of running a Hitachi fleet is definitely the excellent service provided by our dealer, Luyckx,” says Kris De Backer, Jan De Nul’s Technical Supervisor.
“If there’s an issue with any of the large excavators, it costs us money because the dump trucks – and the whole process – will come to a stop. Therefore, reliability is the key. Fortunately, we also have a very good relationship with Luyckx, due to the high level of service and short lines of communication.
“In addition, the quality of the service from Hitachi’s European Parts Centre in Oosterhout is excellent. We insist on the supply of Hitachi Genuine Parts for the durability, reliability and the resale value of the machines. This is important because our machines are kept on the fleet indefinitely and there are no rules on when they will be bought, sold or replaced. Some machines have 10-12,000 hours before they are moved on, but this will depend on a number of factors, such as their condition.”