Good working relationship
Lassi bought his first Hitachi excavator in 1997. The family’s sentimentality for this machine, which has more than 20,000 working hours, is highlighted by the fact that Tuomas still keeps it on display in his yard at home.
Maanrakennus Lassi Kaiponen and Rotator have worked together since 2004. Specific service work is carried out in conjunction with the dealer’s Maintenance Manager, Ari Köpsi, who is based at the dealer’s Vantaa branch. Ari manages a team of mobile technicians, who are deployed for routine maintenance and service work on the Maanrakennus Lassi Kaiponen fleet.
Tuomas opts for the HELP (Hitachi Extended Life Program) extended warranty when he signs for a service contract with Rotator. When asked to comment on each of the four links in the Hitachi Support Chain programme provided by Rotator, Tuomas said:
“All of our machines benefit from Hitachi’s 500-hour routine maintenance checks. The service team from our dealer, Rotator, is very professional. They call me to plan as and when each visit is due, and provide a fast and efficient service – even if it’s only a small issue.
“They know what they’re doing as professional Hitachi technicians and it’s clear that they have been well trained. There are four different technicians who carry out our work, and they all carry out their duties to the same high standard. Working with the right people is vital and I am confident about the level of support provided for our machines.”
“In my opinion, it’s important to use Hitachi Genuine Parts, so that we can work safely in the knowledge that the quality of our machines is being well maintained. An added benefit is that the resale prices of our excavators are better as a result.
“There is no doubt that Hitachi parts are the best and are a good fit for the machines. Delivery is always on time, and this shows the value of the Hitachi network in Finland. We only have to visit our local Rotator branch in Vantaa in exceptional circumstances.”
“As part of Hitachi’s remote monitoring systems, we receive the ConSite report by email and check this every month. Rotator’s technical support team also receive any alerts, and they call me as a matter of priority if required.
“The number one benefit is the alert system and it’s good to know that someone from Rotator is always looking out for our machines. Another advantage of ConSite is that we can see the number of daily working hours for each machine, which is always useful when communicating to our customers.”
“All of our Zaxis excavators are covered by a 5,000-hour extended warranty and service agreement, based on HELP. These cover all aspects of maintenance, including consumable parts and genuine oil.
“We pay for this in direct relation to the number of working hours and it’s good to know that this is a fixed price. We can get on with our work and don’t have to worry about the performance of our machines.”