Remote support reaps rewards

Throughout the global pandemic, Hitachi Construction Machinery Europe NV (HCME) has continued to provide a high level of support to its customers and dealer network. As an example, the HCME Product Support team successfully assisted local dealer, DEM Ghana, to assemble two EX1900-6 backhoe excavators despite being unable to travel to Damang Gold Mine in southwest Ghana.

Instead, the team performed this task remotely, relying on telephone conversations, video calls and a helmet-mounted camera worn by the support engineer on site. This enabled direct communication and a real-time view of what the engineer was seeing via the camera.

Africa
Dealerships
Large excavator
Technology
Ultra-large

Technology and excellent cooperation

Vital checks ensured that valves, cables and hoses were properly mounted and configured to prevent damage that could occur during machine start-up. HCME Support Engineer Tom Verweij says: “This is the first time that we have had to work in this way. Thanks to the technology involved and the excellent cooperation between us and DEM Ghana, the machines were fully assembled within two to three weeks.”

DEM Group’s Mining Operations Sales Manager Cyril De La Guerre Ramsay adds: “We are proud to be a dealer of Hitachi, and part of their sales and support teams in West Africa. Together, we will keep on building exceptional relationships in the mining industry.”

The Damang Gold Mine now has a total of four EX1900-6 excavators working in the main pit, extracting overburden and ore.

Why stop reading now? Others also liked:

Hitachi introduces new energy-efficient EX-7 excavator

Hitachi Construction Machinery Co., Ltd. (HCM) has announced the launch of the EX2000-7 ultra-large excavator. The new model consumes up to 19% less fuel while maintaining the same levels of productivity as the EX1900-6. This is achieved by energy-efficient features including a new hydraulic circuit and work mode selection function.

First ZX490LCH-7 in Europe delights operator and dealer in Norway

Construction company Dobloug Entreprenør AS has taken delivery of the first Hitachi ZX490LCH-7 large excavator in Europe. The 52-tonne model is the second Zaxis-7 model for the contractor, which already has a ZX350LC-7 medium excavator in its fleet.

Hitachi ZX300LC-7s are at home in Norway

Construction company Farbu & Gausen AS has taken receipt of Norway’s first two Hitachi ZX300LC-7 excavators. Founded in 1998, the Inderøy-based company has a wide selection of Hitachi excavators and wheel loaders.