On October 26 – 28, Hitachi Construction Machinery Co., Ltd. (HCM) Tokyo, Japan hosted its 3rd HCM Service Advancement Meeting focusing on People and Machines/Trust and Promise – A Service Advancement Meeting, (SAM). Targeting Parts/Service Managers, HCM Customer Support Division gathered twenty-five participants from around the globe including managers from Hitachi Construction Machinery (Europe) N.V (HCME), Hitachi Construction Machinery Asia & Pacific Pte. Ltd. (HMAP), PT. Hexindo Adiperkasa Tbk., Jakarta, Indonesia (HAP), Hitachi Construction Machinery, Australia, Pty., Ltd. (HCA), and Hitachi Construction Machinery Malaysia Sdn. Bhd.(HCMM) to attend the 2-day conference.
HCM Vice President and Executive Officer, Mr. Yukio Arima, and HCM Department General Manager of Spare Parts Division, Mr. Shin Nakajima summarized SAM by presenting four of the HCM corporate core values – Company Vision, Customer Creed, Teamwork Ethic, and Respect for Human Dignity. The HCM corporate slogan “Kenkijin” was also reviewed. Kenkijin focuses on the 3Cs – The Spirit of Challenge, Individual Customer Orientation, and Communication. The connection between the 3Cs and business ethics, customer service, and social responsibility was the underlying theme for this seminar. Other highlighted areas of discussion were the Worldwide Market Overview, Opportunities in Parts Sales, Various Parts Systems, and Wheel Loader Business.