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Parts and Service

Hitachi Construction Machinery works to provide customers with the parts and services that contribute to the stable operation of their machinery. We accomplish this by visualizing the status of machinery using ICT and IoT technologies, improving the quality of parts, establishing a supply chain, and enhancing the technical capabilities of the service engineers who perform repairs and maintenance. Amid demands to prevent machine down (when a machine stops due to failure) for construction machinery in operation around the world, Hitachi Construction Machinery offers the ConSite® service solution, which uses IoT technologies to collect and analyze information on the status of machinery in real-time to detect signs of failure. We strive to improve the failure prognostic detection rate and improve the accuracy of solutions to perform repairs and parts replacement before a failure occurs, and continue to take on the challenge of reducing machine down to zero. We also continually work to improve the quality of parts, and by maintaining lineups of genuine parts, selected parts and remanufactured parts, we allow customers to select the parts that are right for their business and contribute to lifecycle cost reductions.

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