This year, 10 contestants were selected to compete through qualifying tournaments from direct and independent dealers in ten regions around the world including Europe, Asia, and Africa. After testing their individual service skills in the knowledge test, practical test, measurement test, and reporting test, the winners of the MVS (Most Valuable Service) award were Jack Harrison from the UK sales and service subsidiary Hitachi Construction Machinery UK in the ZX200-5B category and Nikolay Rybalkin from Eurasian Machinery LLP, an affiliated sales and service company in Kazakhstan, in the ZX200-5G category.
This year also marked the first time that a contestant from Hitachi Construction Machinery Americas participated in the competition with a representative from Wajax Limited (Canada), Hitachi Construction Machinery dealer. With the start of Hitachi Construction Machinery's full-scale independent expansion in the Americas market in March 2023, the company is expanding initiatives deployed in other regions to North American dealers as well to deepen direct communication as a manufacturer with North American dealers and provide more customer-oriented services.
Going forward, Hitachi Construction Machinery will continue to increase service quality, ensure stable machinery operation, and improve customer satisfaction around the world through the strengths of the ConSite service solution and the know-how accumulated through the "direct sales and service" system in which employees directly provide sales and services to customers in major regions.