Stakeholder Engagement
It is essential to form a good relationship of mutual trust with our stakeholders in order to smoothly implement business activities. The Hitachi Construction Machinery Group works towards an accurate grasp of the impact of business activities and pursues CSR activities in unity with the Group by maintaining mutual communication.
Dialogue with customers
Pursuing customer satisfaction by supplying safe, secure and valuable products and services
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Inquiries to each dealer | As needed | Timely response to products and services |
| Utilization of ICT Demo Site | As needed | 588 people participated in fiscal 2023 |
Dialogue with dealers
Build trust as a partner
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Support education for service mechanics | Regularly | Implementation of Hi-TEP (Hitachi Construction Machinery Technical Education Program) (Technical Training Center) ; The number of Certified persons 2,336 (total number of persons as of March 2024). However, it does not include workers who are unemployed.) |
| Support for human resources development | Regularly | Implementation of MSSP (Marketing Sales Support Program) training |
Dialogue with suppliers
Build trust as a partner
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Procurement presentations | Bi-annually | Full implementation of Procurement Policy and “Hitachi Construction Machinery Group Sustainable Procurement Guidelines” |
| Chikuhou-kai, Tokiwa-kai and Wakaba-kai | Regularly | Implemented mutual safety patrols and promoted training for younger employees |
Dialogue with shareholders and investors
Timely disclosure and building of trust through proactive communication
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Annual shareholder’s meeting | Annually | Strengthen global governance |
| Financial results explanatory meeting | 4 times a year | Presenters: President, CFO, Other executive officers |
| Business explanatory meeting/Small meeting | As needed | - 2 business explanatory meeting (Theme:Parts and services business strategy, ESG Presenters: President, Other executive officers) - 4 small meetings concerning financial result (presenters CFO and other executive officers) - 1 small meeting with President |
| Explanatory meeting for individual investors | 3 times a year | - Presenter: President, Investor Relations Sec. - Dialogue through online Q&A |
| Factory tours for individual shareholders | Annually | - Presenters: President, other executive officers - Place: Tsuchiura Works(development and production base for hydraulic excavators) |
| One on one meeting with securities analysts and institutional investors | As needed | - Speakers:President, CFO, Other executive officers, Investor Relations Sec. - Region: Japan/Overseas (Europe/North America/Asia/Oceania/Middle East) *Including Dialogue through online Q&A - Main themes:Progress in each businesses, including mining and the Americas, where profit margins are high/Self-help efforts to stabilize profitability by expanding value chain businesses and improving productibity/Request for disclosure of dividend forecasts from the beginning of the fiscal year/Strategies tied to financial figures and other quantitative targets/Interest in new shareholder composition, and readiness for conversion to the next shareholder composition |
Dialogue with local communities
Address social issues as a member of the local community
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Hitachi Construction Machinery Festival | Annually | Local residents took part (Around 10,00 in fiscal 2023 : Tsuchiura works) |
| Social contribution activities in each community | As needed | Disseminated news about Sustainability activities on our website |
Dialogue with NPO/NGO
Address social issues together with an emphasis on dialogue
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Support for NPO Good Earth Japan (GEJ) | As needed | Agricultural Trainings : 27 villages (cumulative 8,507 people) Infrastructure Constructions : 5 schools for construct, 57.5 kilometers of road maintenance, 1 bridge construction, 39 ponds construction, and 8 well-installed water wells (cumulative since fiscal 2007) * The activity of GEJ ended in March, 2020. |
Dialogue with governments and industry organizations
Comply with laws and regulations and maintain sound relations through fulfillment of tax obligations
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Japan Construction Equipment Manufacturers Association (CEMA） | As needed | Promoted legal compliance as member of CEMA |
Dialogue with employees
Accountability as a company providing meaningful work
| Main engagement opportunities | Frequency | Fiscal 2023 outcomes and actual results |
| Implementation of the employee awareness survey | Annually | Received about 16,585 responses; Identified strengths and weaknesses in workplaces and sought out improvements |
| Visits to domestic and overseas sites by senior management | As needed | Worked to improve workplaces through direct dialogue between employees and senior management |
| Dialogue with labor union | Regularly | Worked on improving issues and reviewed labor agreement |
Main memberships and qualifications
The HCM Group engages in various activities through its involvement in industry groups and other organizations.
| Group name |
| Japan Construction Occupational Safety and Health Association |
| Safety Association of Construction and Loading Vehicles |
| Association of Unmanned Construction System |
| Shunko Konwa-kai |
| The Japan Society of Mechanical Engineers |
| Japan Construction Equipment Manufacturers Association |
| Japan Construction Machinery and Construction Association |
| Japan Construction Machinery Rental Association |
| Japan Industrial Vehicles Association |
| Japan Fluid Power Association |
Political donation
Political Contribution in FY2023: 270,000 yen
*We have confirmed that this donation does not conflict with the Hitachi Construction Machinery Group Code of Conduct, Hitachi Construction Machinery Group Corporate Ethics and Compliance Code, and Hitachi Construction Machinery Group Anti-Bribery and Corruption Regulations.
Emphasized / compliant International norms, standards and guidelines
The Hitachi Construction Machinery Group conducts corporate activities with respect to and compliance with the following international norms, standards and guidelines.
| International norms, standards and guidelines |
| International Bill of Human Rights (General term of Universal Declaration of Human Rights and International Covenants on Human Rights） |
| International Labour Organization (ILO) “Declaration on Fundamental Principles and Rights at Work” |
| United Nations ”The Principles of the ten United Nations Global Compact“,“ The Guiding Principles on Business and Human Rights” |
| ISO26000（International standard on social responsibilities） |
| GRI（Global Reporting Initiative）standards |
| ISO9001 certification for quality management |
| ISO14001 certification for environmental management |
| ISO45001 certification for occupational health and safety |
| ISO30414 certification for guidelines on disclosure of information on human capital |
