Stakeholder Engagement
It is essential to form a good relationship of mutual trust with our stakeholders in order to smoothly implement business activities. The Hitachi Construction Machinery Group works towards an accurate grasp of the impact of business activities and pursues CSR activities in unity with the Group by maintaining mutual communication.
Dialogue with customers
Pursuing customer satisfaction by supplying safe, secure and valuable products and services
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Inquiries to each dealer | As needed | Timely response to products and services |
| Conducting customer satisfaction surveys | Annually | Conducted satisfaction survey, received about 1,500 responses (Hitachi Construction Machinery Japan) |
| Utilization of ICT Demo Site | As needed | 371 people participated in fiscal 2021 |
Dialogue with dealers
Build trust as a partner
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Support education for service mechanics | Regularly | Implementation of Hi-TEP (Hitachi Construction Machinery Technical Education Program) (Technical Training Center) ; The number of Certified persons 2,445 (total number of persons as of July 2021). However, it does not include workers who are unemployed.) |
| Support for human resources development | Regularly | Implementation of MSSP (Marketing Sales Support Program) training (Global Education Center in Singapore) |
Dialogue with suppliers
Build trust as a partner
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Procurement presentations | Bi-annually | Full implementation of Procurement Policy and “Hitachi Group Sustainable Procurement Guidelines” |
| Chikuhou-kai and Tokiwa-kai | Regularly | Implemented mutual safety patrols and promoted training for younger employees |
Dialogue with shareholders and investors
Timely disclosure and building of trust through proactive communication
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Annual Shareholder’s Meeting | Annually | Strengthen global governance Corporate Governance |
| Financial results briefing | 4 times a year | Updated Corporate Governance Report (September, 2022) |
| Briefings for investors (including overseas) | As needed | Held business report presentations for institutional investors (Research and Development, Compact business), overseas roadshows, small meeting after announcement of the business results, president meeting |
| Plant tours for investors | Bi-annually | Around 70 individual investors per times attended, with dialogue held with senior management * In fiscal 2020 and 2021, it was canceled due to the impact of the new Corona virus. |
Dialogue with local communities
Address social issues as a member of the local community
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Hitachi Construction Machinery Festival | Annually | Local residents took part (Around 6,100 in fiscal 2019 : Tsuchiura works) * In fiscal 2020 and 2021, it was canceled due to the impact of the new Corona virus. |
| Social contribution activities in each community | As needed | Disseminated news about Sustainability activities on our website |
Dialogue with NPO/NGO
Address social issues together with an emphasis on dialogue
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Support for NPO Good Earth Japan (GEJ) | As needed | Agricultural Trainings : 27 villages (cumulative 8,507 people) Infrastructure Constructions : 5 schools for construct, 57.5 kilometers of road maintenance, 1 bridge construction, 39 ponds construction, and 8 well-installed water wells (cumulative since fiscal 2007) * The activity of GEJ ended in March, 2020. |
Dialogue with governments and industry organizations
Comply with laws and regulations and maintain sound relations through fulfillment of tax obligations
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Japan Construction Equipment Manufacturers Association (CEMA） | As needed | Promoted legal compliance as member of CEMA |
Dialogue with employees
Accountability as a company providing meaningful work
| Main engagement opportunities | Frequency | Fiscal 2021 outcomes and actual results |
| Implementation of the employee awareness survey | Annually | Received about 12,000 responses; Identified strengths and weaknesses in workplaces and sought out improvements |
| Visits to domestic and overseas sites by senior management | As needed | Worked to improve workplaces through direct dialogue between employees and senior management |
| Dialogue with labor union | Regularly | Worked on improving issues and reviewed labor agreement |
Main memberships and qualifications
The HCM Group engages in various activities through its involvement in industry groups and other organizations.
| Group name |
| Japan Construction Occupational Safety and Health Association |
| Safety Association of Construction and Loading Vehicles |
| Association of Unmanned Construction System |
| Shunko Konwa-kai |
| The Japan Society of Mechanical Engineers |
| Japan Construction Equipment Manufacturers Association |
| Japan Construction Machinery and Construction Association |
| Japan Construction Machinery Rental Association |
| Japan Industrial Vehicles Association |
| Japan Fluid Power Association |
Emphasized / compliant International norms, standards and guidelines
The Hitachi Construction Machinery Group conducts corporate activities with respect to and compliance with the following international norms, standards and guidelines.
| International norms, standards and guidelines |
| International Bill of Human Rights (General term of Universal Declaration of Human Rights and International Covenants on Human Rights） |
| International Labour Organization (ILO) “Declaration on Fundamental Principles and Rights at Work” |
| United Nations ”Guiding Principles on Business and Human Rights” |
| ISO26000（International standard on social responsibilities） |
| GRI（Global Reporting Initiative）standards |
