Also, in the Global Monozukuri Diagnosis activities that has been conducted since 2008, a diagnostic technician for each of the processes at Tsuchiura Works, from assembly, machining, can manufacturing, painting, and quality control, visited 13 production sites around the world to visualize vulnerabilities in each of these sites’ manufacturing capabilities and quality management control through diagnosis, and provide assistance for improvement to promote the realization of uniform global quality.
Following the FY2021, overseas business trips were restricted to prevent infection with COVID-19, so we have been conducting remote diagnosis of production sites.
From FY2023, we will implement quality-compliance audits as the main focus, and if there are any weaknesses in these audits, we will implement Global Monozukuri diagnosis with a focus on areas and items.
“Kataribe” (Storytelling) sessions are held in which senior and active experts in each field convey their operational approaches, failures and technical know-how to engineers working on the frontlines. In FY 2022, these sessions were held on 64 occasions at the head office and Group companies, reaching a total of 808 employees(including web attendance). In FY 2023, we will invite new speakers and set up new sessions, with the plan to hold around of 60 sessions.
In addition, the Global Quality Control Support Section, Quality Control Strategy Department for overseas Group companies created an information link called “quality information navigation”, we collect and publish educational materials on quality control that have been translated into English along with manuals and record-keeping forms on the Tsuchiura Works’ quality control process and on detailed quality control operations so that quality assurance staff at our overseas Group companies can easily browse through this information.
In FY2020, we built a communication channel called Global QA Information Management System that not only sends information from the Tsuchiura Works, but also provides and publishes information from group companies. We share the excellent quality assurance activities of group companies and work to standardize and improve the quality level of the entire group.
In FY 2019, we implemented e-learning on quality compliance, mainly in the design, manufacturing, and quality assurance departments of domestic and overseas production plants.
In the future, we will continue to share the content with domestic and overseas group companies, and as a Hitachi Construction Machinery Group, we will strive to further ensure quality compliance.