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Human resources development continues to be a crucial theme for management, even in this day and age where globalization has become commonplace. The Hitachi Construction Machinery Group aims to provide training to its human resources on the job and through various educational opportunities.
Our group businesses plan to make further headway with globalization as we move toward 2020 and 2030. The first step is to achieve our 2020 Vision, as the deadline will soon be upon us. This vision calls for us to be a “close and reliable partner anywhere on the earth with best solutions through Kenkijin Spirit.” To this end, we plan to increase educational opportunities to train our global human resources. We also aim to delegate authority to local human resources based on our policy to provide employees with the skills to achieve the goals in our mid-term management plans. At the same time, we also look to strengthen local governance.
Under the supervision of the Corporate Education Promotion Committee, each Education Promotion Committee individually established for Sales, the Tsuchiura Works, Life Cycle Support and Corporate undertakes educational measures, with the head of each department acting as committee chair. In addition, support is provided to educate employees at Group companies through their respective departments.
Our educational system includes hierarchal and functional education courses as well as selective and optional training courses.
Hierarchical education is to master the capabilities and mindset required for each job level from newly hired employees to management. The Career Development Center provides this training to all employees requiring this training. Functional education is for mastering the functional capabilities required for development, production, sales, and service respectively.
The various training programs are conducted at various facilities, including the Kasumigaura Institute and the Technical Training Center. The Kasumigaura Institute is equipped with classrooms, a practice area for skills training and accommodation facilities. An extensive range of training from skills training for new employees to management training for executives is offered. Trainees from overseas are also accepted.
We also offer e-learning for independent study when group training is insufficient for acquiring basic knowledge. E-learning is an efficient way for employees to study by themselves and to review what they have learned. Starting from the middle of FY2015, Hitachi Construction Machinery began employing the Hitachi University platform, which is the Hitachi Group’s Learning Management System (LMS). The system will gradually be made available to group companies in Japan and abroad. The system allows the head of a department to design a training plan for their subordinates and consider which programs the employee should take. This will enable more individualized training which focuses on key areas. We believe this will improve the motivation of each employee and facilitate the execution of a more accurate training program.
We aim to foster our human resources who will act based on the same values as Kenkijin. We hope that these Kenkijin all over the world will contribute to our customer’s management as reliable partners by offering proposals and services that stay one step ahead.
Starting in 2013, we began implementing the Marketing Sales Support Program (MSSP) at dealers in all regions. The aim of this program is to strengthen the skills of dealers who handle sales and services in the frontlines. In July 2015, we set up the Global Education Center (GEC) as a MSSP training facility. The center is located inside of Hitachi Construction Machinery Asia and Pacific in Singapore. The center offers various types of training to learn about the behavioral processes of sales & marketing staff for new machines and service parts. The ultimate objective of this training is to improve customer satisfaction by accurately recognizing their needs and offering more solutions.