We conduct a variety of employee education and assistance activities with the aim of standardizing quality assurance levels across the HCM Group inside and outside of Japan.
We hold educational seminars to instill general knowledge on quality control including the Quality Control Course (Beginner/Intermediate), Reliability Engineering, and Product Safety/Product Liability Course. Moreover, the Global Quality Assurance Technician Training Program, which hosts trainees from overseas Group companies at the Tsuchiura Works to learn about quality control, has graduated 31 trainees to date. Currently, 8 trainees are undergoing training at the Quality Assurance Division at Tsuchiura Works over a one- to three-year period.
Also, during Global Monozukuri Diagnosis activities in FY 2019, a diagnostic technician for each of the processes at Tsuchiura Works, from assembly, machining, can manufacturing, painting, and quality control, visited 13 production sites around the world to visualize vulnerabilities in each of these sites’ manufacturing capabilities and quality management control through diagnosis, and provide assistance for improvement to promote the realization of Made by Hitachi.
“Kataribe” (Storytelling) sessions are held in which senior experts in each field convey their operational approaches, failures and technical know-how to engineers working on the frontlines. In FY 2019, these sessions were held on 41 occasions at the head office and Group companies, reaching a total of 918 employees. In FY 2020, we will invite new speakers and set up new sessions, with the plan to hold around of 40 sessions.
In addition, the Global Quality Strategy Dept. for overseas Group companies created an information link called “quality information navigation” in FY 2017. Through this system, we collect and publish educational materials on quality control that have been translated into English along with manuals and record-keeping forms on the Tsuchiura Works’ quality control process and on detailed quality control operations. We began implementing this system in FY 2018 so that quality assurance staff at our overseas Group companies can easily browse through this information. From FY 2020, we are working to collect and disclose not only information on the Tsuchiura Works but also information on Hitachi Group companies.
In FY 2019, we newly implemented e-learning on quality compliance, mainly in the design, manufacturing, and quality assurance departments of domestic and overseas production plants. We hold seminars to inform the factory workers who do not have a personal computer.
In the future, we will continue to share the content with domestic and overseas group companies, and as a Hitachi Construction Machinery Group, we will strive to further ensure quality compliance.