Our educational system includes hierarchal and functional education courses as well as selective and optional training courses.
Hierarchical education is to master the capabilities and mindset required for each job level from newly hired employees to management. The Career Development Div. provides this training to all employees requiring this training. For especially young employees, we provide various trainings to acquire core abilities for business person. Functional education is for mastering the functional capabilities required for development, production, sales, and service respectively.
The various training programs are conducted at various facilities, including the Kasumigaura Institute and the Technical Training Center (under the Career Development Div.). The Kasumigaura Institute and Technical Training Center (under the Life Cycle Support Group, Service Education Dept.) are equipped with classrooms, practice areas and machineries for skills training and accommodation facilities (Kasumigaura Institute only). An extensive range of training from skills training for new employees to management training for executives is offered. Trainees from overseas are also accepted.
We have introduced e-learning because it makes it possible to acquire knowledge needed for group training and review curriculum after training. Starting from the middle of fiscal 2015, Hitachi Construction Machinery began employing the Hitachi Group’s Learning Management System (LMS). We are now gradually making this system available to group companies in Japan (started fiscal 2018) and abroad.
The system allows the head of a department to design a training plan for their subordinates and consider which programs the employee should take. This will enable more individualized training which focuses on key areas. We believe this will improve the motivation of each employee and facilitate the execution of a more accurate training program.
We aim to foster our human resources who will act based on the same values as Kenkijin. We hope that these Kenkijin all over the world will contribute to our customer’s management as reliable partners by offering proposals and services that stay one step ahead.
Starting in 2013, we began implementing the Marketing Sales Support Program (MSSP) at dealers in all regions. The aim of this program is to strengthen the skills of dealers who handle sales and services in the frontlines. In regard to service skill as well, we began using Hi-TEP (Hitachi Construction Machinery Technical Education Program) in 2013 as a comprehensive educational system for training service staff for each of our distributors in regional areas, providing certification as well as instructor certification and training.