With the new ConSite Air, we have enabled greater remote support services.
By reducing the time and effort required to visit the site, work efficiency is further improved for both owners and dealers. You can reduce machine downtime. Support services that make full use of IoT technology support more stable operation, and it is therefore further possible to offer more efficient operations.
Issues of personnel shortages are becoming more serious at many sites, with remote services being an indispensable technology for improving work efficiency. Based on our experience in the field and much of the feedback we receive, we took about 3 years from the concept to develop ConSite Air. We have placed a great focus on the ease of use from the user's perspective, and have carefully considered business processes and system flow requirements. We were able to release the product after repeated adjustments with other departments. We will continue to utilize ICT/IoT technology to create services that help to make more in-depth proposals for greater efficiency in machine management and operation.
Kensuke
Matsunaga
ICT Service Development
Promotion Sec.
ConSite Development
Promotion Dept.
Customer Support Div.
*This is the name of the affiliation at the time of development.
*This is the name of the affiliation at the time of development.
This significantly reduces the time required for software updates, from failure diagnosis to repairs. Reducing downtime with remote support.
When a fault in a machine is detected, detailed notes on the state of the machine is remotely diagnosed.
Repair and down times can be significantly reduced as more specific failure locations and content can be more easily determined, allowing greater preparation before dispatching any required service.
In addition, depending on the content of the diagnosis, it is also possible for the customer to handle repairs by themselves, allowing more efficient machine management.
*The above content is an example, and the time required will vary depending on the location of the site and the symptoms of the machine.
With greater sophistication of functions, the frequency of software updates for controllers and communication terminals is increasing.
By updating remotely, it is no longer necessary to deal with each machine at the site, it is also possible to maintain the latest machine status at all times, and therefore reduce work times and downtimes for both owners and dealers.
*The above content is an example, and the time required will vary depending on the location of the site and the symptoms of the machine.
Alarm Report & Monthly Report
INSTANT INSPECTION REPORTS
Hitachi Construction Machinery aims to promote its "Decent Work" concept aligned with the "Decent work and economic growth" - Goal 8 of the SDGs (United Nations Sustainable Development Goals). The "Decent Work" concept refers to working conditions that are rewarding to operators and helps them continue to achieve fulfilling lifestyles. The ZX-7 series improves safety, operability, and comfort, and further contributes to reducing operator work load. With improved work efficiency, Hitachi Construction Machinery also contributes to work style reforms such as shortening working hours and therefore enhancing work-life balance relationships.
*These specifications are subject to change without notice.
*Illustrations and photos show the standard models, and may or may not include optional
equipment, accessories, and all standard equipment with some differences in color and features.
