In April 2019, Hitachi Construction Machinery established Corporate Quality Assurance Group under the direct control of the president and has accelerated quality improvement of products globally.
Corporate Quality Assurance Group and Life Cycle Support Group collaborate to develop three categories of certified parts, “Genuine Parts,” “Hitachi Construction Machinery Selected Parts” and “Remanufactured Parts” for aftermarket. This system enables customers to use service parts more reliably than before by introducing authenticity verification and traceability of parts.
By FY2022, we will use the information contained in the QR code to determine optimal transportation methods and inventory locations based on the weight and dimensions of components, and use it for parts stocktaking, actual products control, and supply operations. Through these and other measures, we aim to deepen our value chain business by improving the efficiency of parts distribution.