Notice regarding Handling of Personal Information

As of April 1st, 2025

Hitachi Construction Machinery Co., Ltd. (hereinafter referred to as "We, “Our”, or “Us") aim to contribute to creating a prosperous society by providing innovative products and services, including manufacturing, sales, and after-sales service of construction and mining machineries (hereinafter referred to as “Machinery”), and to be a good corporate citizen trusted by all stakeholders.

Various countries and regions around the world are actively discussing regulations regarding the protection of personal information and privacy, and there is a trend toward further tightening. We recognize that protecting personal information is one of Our top management priorities, and strives to ensure the proper protection of personal information entrusted to Us by individuals in each country and region where We conduct business.

We establish the “Personal Information Protection Policy” and rules, and build a management structure regarding the protection of your personal information. We also issue the following notice titled "Notice regarding Handling of Personal Information" (hereinafter referred to as "Notice") and communicate it to Our executives and employees to ensure the proper protection of personal information.

Scope

The contents outlined in this Notice are subject to “Act on the Protection of Personal Information” of Japan (hereinafter referred to as “APPI”), and this Notice defines how We handle personal information that We process.
In this notice, We refer all individuals who are subject to APPI and whose personal information are processed by Us as “You”, including customers who use Our products and services, business partners, shareholders, attendees of events hosted by Us, and individuals seeking to join Our company. APPI also applies to the personal information of foreigners processed by Us, regardless of their place of residence or nationality.

Individuals residing in the following countries or regions are requested to refer to the respective privacy policy notices.

• European Economic Area (EEA) and UK: "Notice regarding Handling of Personal Data for EEA and United Kingdom" (at the bottom of this page)

Handling of Personal Information for Each Product, Service, and Business

In addition to this Notice, We may issue individual privacy policies or privacy notices (hereinafter referred to as “Individual Privacy Policies”) to provide detailed information about how personal information is handled in each service or initiative.
If there is any discrepancy between this Notice and Individual Privacy Policies, Individual Privacy Policies will take precedence.

Compliance with Laws and Regulations

We comply with APPI and other related laws, regulations, and guidelines when handling personal information.
In addition, We establish and enforce Our own rules regarding personal information protection that adhere to these laws and other applicable regulations.

Personal Information to be Obtained

We define personal information as any information that we obtain and process, through which a specific individual can be identified, either by a single piece of information or a combination of two or more pieces of information, including but not limited to individual’s name, date of birth, age, gender, address, telephone number, email address, name of workplace, address of workplace, telephone number of workplace, bank account number, various numbers or character strings assigned to an individual, information about Our products and services, information about web pages accessed, complaints, consultations, inquiries, and other information related to an individual obtained in connection with Our business.
In addition, “You” refers to the individual who can be identified from personal information.

Based on this Notice, We protect and manage personal information with the utmost care and effort.

We will never obtain nor use sensitive information, such as race, creed, social status, medical history, criminal history, or the fact of having suffered damage by a crime, except where the law requires it or You have given consent.

Purpose of Use

We will use personal information only to the extent necessary to achieve the following purposes.

Collection, Use, and Provision of Personal Information

Considering that We hold personal information in the course of Our business activities, We have established a management structure for protecting personal information appropriate to the actual circumstances of each business, and will handle the collection, use, and provision of personal information appropriately in accordance with prescribed rules.

Recipients

We will not disclose or provide personal data to third parties except in the following cases:

1. When You have given prior consent
2. When You have given consent
3. When required by APPI
4. When conducting joint use

We may provide all or part of the personal data to the following companies to the extent necessary for the purposes of use described above.

1. Affiliates of the Company (companies in which We hold 20% or more of the total shares of the company)
2. Authorized dealers of Us or Our affiliates
3. Outsourcing partners
4. Business partners
5. Regulatory authorities of both Japan and overseas
6. Expert advisors

Joint Use

We may share your information as follows. The joint use of information for each service will be governed by the terms and conditions of each service.

1. Personal information to be shared
   Personal information described in "Personal Information to be Obtained"
   
   
2. Scope of Joint use
   Affiliates of the Company (companies in which We hold 20% or more of the total shares of the company)
   
   
3. Purpose of Use
   Within the scope described in "Purpose of Use"
   
   
4. Person Responsible for Management
   Representative executive officer of Hitachi Construction Machinery Co.,Ltd. described in "Company Outline"

Cross-border Transfer of Personal Information

We may transfer personal data to countries or regions that do not have personal data protection laws or regulations equivalent to those in Japan, as We conduct business activities globally.
We will take appropriate measures in accordance with the provisions of APPI, when transferring personal data overseas.

Retention Period of Personal Information

We will retain your personal information only as long as necessary to fulfill the purposes of use (including the purposes of satisfying legal or accounting requirements).

When deciding the appropriate retention period for personal information, We consider several factors such as the amount, nature, and sensitivity of the personal information, the potential risk of unauthorized use or disclosure, purposes of use, whether We can achieve those purposes through other means, and the applicable legal requirements.

In some cases, We may anonymize your personal information for research or statistical analysis to ensure that it can no longer be linked to You. In such cases, We may use anonymized information for an unlimited period of time without notifying You.

Provision of Personal Information by You

In principle, the provision of personal information is based solely on your will, and You are under no obligation to provide your personal information to Us.

However, if your personal information is not provided, this may result in certain disadvantages, such as being unable to access the various services We offers, or experiencing malfunctions in some features of Our systems.

Security Control Measures

We take necessary and appropriate measures to prevent the loss, destruction, alteration and leakage of personal information and to ensure its security. The key measures are as follows:

1.  Institutional Security Control Measures
   • We establish the Information Security Committee as a company-wide governing organization in order to manage personal data and information security across the company. For details, please refer to Information Security and Personal Information Protection page.
   • We appoint a person responsible for managing personal information (Information Assets Manager) and establish a management structure to identify all personal information handled by Our company and to respond to and manage cases of personal data leakage, loss, or damage of personal information.
   • We will regularly review the operational status of information security and personal information protection.
      
2. Human Security Control Measures
   • We regularly conduct employees training on personal information protection and information security according to their roles and responsibilities.
   • We require employees to sign and submit a confidentiality agreement when joining the company and enforce strict compliance with regulations regarding the protection of confidential information during their employment. When employees leave the company, We also require them to sign and submit a confidentiality agreement to ensure the continued protection of any confidential information they became aware of during their tenure with us.
     
     
3. Physical Security Control Measures
   • Entrances and exits to information security areas are limited and, as a general rule, are kept locked at all times. In addition, records of entry and exit are kept. Furthermore, Furthermore, We have established entry permission standards for the area and restrict access to unauthorized personnel.
   • We implement thorough theft prevention measures for devices that handle personal data and manage such data by encrypting it or applying equivalent confidentiality safeguards.
   • When disposing of or reusing documents, information storage media, or information devices that contain confidential data, We ensure that all stored information assets are completely erased to make them indecipherable or unreadable.
      
4. Technological Security Control Measures
   • We properly manage information devices and information system accounts, and restrict access to information systems that handle personal data. (e.g., minimizing privileged accounts, requiring managerial approval for issuing privileged accounts, conducting periodic reviews of general and privileged accounts, etc.)
   • In order to prevent unauthorized access from outside and information leakage, We implement appropriate security measures for IT devices, such as PCs, servers, and networks, used by Us. In addition, We continuously monitors for signs of cyberattacks, unauthorized use of information systems, and potential security flaws or vulnerabilities.
      
5. Understanding External Environment
   • In order to prevent unauthorized access from outside and information leakage, We collect system vulnerability information in real time.

Inquiries

Any inquiries or complaints regarding this Notice will be handled by the contact point listed below. We will respond sincerely and promptly to requests from You regarding disclosure, etc. of personal information (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use or deletion, suspension of provision to third parties, etc.). In addition, if You have any opinions, questions, complaints or other inquiries regarding Our handling of personal information, please contact the following contact point using the inquiry form.

We will accept any inquiries or complaints regarding this Notice at the contact points listed below. We will respond sincerely and promptly to requests from You regarding the handling of your personal data, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal information management
Personal information consultation desk
Hitachi Construction Machinery Co., Ltd.

Ueno East Tower 2-16-1 Higashiueno Taito-ku, Tokyo 110-0015
(Business hours: 9:00am to 5:30pm (excluding weekends, public holidays, year-end and New Year holidays, Golden Week, summer holidays, and other holidays designated by Our company.))

Inquiry Form

Special Notes

1. We may revise this Notice posted on this page to enhance personal information protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that You check this page regularly.
2. The contents of this page shall apply from the date of posting (including the date of update).

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Notice regarding Handling of Personal Data for EEA and United Kingdom

Hitachi Construction Machinery Co., Ltd. (hereinafter referred to as "We, “Our”, or “Us") aim to contribute to creating a prosperous society by providing innovative products and services, including manufacturing, sales, and after-sales service of construction and mining machineries (hereinafter referred as “machinery”), and to be a good corporate citizen trusted by all stakeholders.

Various countries and regions around the world are actively discussing regulations regarding the protection of personal data and privacy, and there is a trend toward further tightening. We recognize that protecting personal data is one of Our top management priorities, and strives to ensure the proper protection of personal data entrusted to Us by individuals in each country and region where We conduct business.

We establish the “Personal Information Protection Policy” (link) and rules, and build a management structure regarding the protection of your personal data. We also issue the following notice titled " Notice regarding Handling of Personal Data for EEA and United Kingdom" (hereinafter referred to as "Notice") and communicate it to Our executives and employees to ensure the proper protection of personal data.

Scope

The contents outlined in this Notice defines how We handle personal data about people in the European Economic Area (EEA) and the UK that We process.
In this Notice, We refer all individuals whose personal data are processed by Us as “You”, including customers who use Our products and services, business partners, shareholders, attendees of events hosted by Us, and individuals seeking to join Our company.

If there is any discrepancy between this Notice and “Notice regarding Handling of Personal Information”, this Notice will take precedence.

Handling of Personal Data for Each Product, Service, and Business

In addition to this Notice, We may issue individual privacy policies or privacy notices (hereinafter referred to as “Individual Privacy Policies”) to provide detailed information about how personal data is handled in each service or initiative.
If there is any discrepancy between this Notice and Individual Privacy Policies, Individual Privacy Policies will take precedence.

Compliance with Laws and Regulations

We comply with the applicable laws, regulations, and guidelines when handling personal data.
In addition, We establish and enforce Our own rules regarding personal data protection that adhere to these laws and other applicable regulations.

Definition of Personal Data

We process data regarding individuals as defined in GDPR/UK GDPR as "personal data". We collect information about individuals, including but not limited to individual’s name, date of birth, age, gender, address, telephone number, email address, name of workplace, address of workplace, telephone number of workplace, bank account number, various numbers or character strings assigned to an individual, information about Our products and services, information about web pages accessed, complaints, consultations, inquiries, and other information related to an individual obtained in connection with Our business, and use it for the following purposes.

Purpose and Legal Basis for Handling Personal Data

When We obtain your personal data, We will notify You of the purpose of use and handle it in accordance with GDPR/UK GDPR and other applicable laws and regulations.
We will use personal data only to the extent necessary to achieve the following purposes.
If We need to process your personal data for any other purpose, We will notify You individually.

We collect and use personal data based on the following legal bases:

1. Your Consent
2. Fulfilment of a contract or execution of procedures
3. Compliance with legal obligations
4. Protection of the vital interests of You or a third party
5. Public interest or exercise of official authority
6. Legitimate interests

The table below provides the expected purposes of use and the legal basis We rely on when using your personal data. In addition, when We rely on "legitimate interests" as the legal basis, We also specify the details of those interests.

Collection, Use, and Provision of Personal Data

Considering that We hold personal data in the course of Our business activities, We have established a management structure for protecting personal data appropriate to the actual circumstances of each business, and will handle the collection, use, and provision of personal data appropriately in accordance with prescribed rules.

Recipients

We will not disclose or provide personal data to third parties except in the following cases:

1.  When You have been notified in advance
2. When You have given consent
3. When disclosure/provision is made in accordance with GDPR/UK GDPR or other applicable laws and regulations

We may provide all or part of the personal data to the following companies to the extent necessary for the purposes of use described above.

1. Affiliates of the Company (companies in which We hold 20% or more of the total shares of the company)
2. Authorized dealers of Us or Our affiliates
3. Outsourcing partners
4. Business partners
5. Regulatory authorities in and outside the EEA and the UK
6. Expert advisors

Cross-border Transfer of Personal Data outside the EEA and UK

Our company and many of Our group companies are established in countries and regions outside the EEA and the UK. However, some of Our group companies are established within the EEA and the UK.

In order to achieve the purposes set out in the Purpose of Use, We take the protective measures required by GDPR/UK GDPR and may transfer personal data to third parties located outside the EEA or the UK. In such cases, We take protective measures stipulated in the “Act on the Protection of Personal Information” of Japan.

Please contact Us if You would like more information about the security measures We use when transferring personal data outside the EEA or the UK.

Retention Period of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes of use (including the purposes of satisfying legal or accounting requirements).

When deciding the appropriate retention period for personal data, We consider several factors such as the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, purposes of use, whether We can achieve those purposes through other means, and the applicable legal requirements.

In some cases, We may anonymize your personal data for research or statistical analysis to ensure that it can no longer be linked to You. In such cases, We may use anonymized information for an unlimited period of time without notifying You.

Provision of Personal Data by You

In principle, the provision of personal data is based solely on your will, and You are under no obligation to provide your personal data to Us.

However, if your personal data is not provided, this may result in certain disadvantages, such as being unable to access the various services We offer or experiencing malfunctions in some features of Our systems.

Security Control Measures

We take necessary and appropriate measures to prevent the loss, destruction, alteration and leakage of personal data and to ensure its security. The key measures are as follows:

1. Institutional Security Control Measures
   • We establish the Information Security Committee as a company-wide governing organization in order to manage personal data and information security across the company. For details, please refer to Information Security and Personal Information Protection page.
   • We appoint a person responsible for managing personal data (Information Assets Manager) and establish a management structure to identify all personal data handled by Our company and to respond to and manage cases of personal data leakage, loss, or damage of personal data.
   • We will regularly review the operational status of information security and personal data protection.
      
2. Human Security Control Measures
   • We regularly conduct employees training on personal data protection and information security according to their roles and responsibilities.
   • We require employees to sign and submit a confidentiality agreement when joining the company and enforce strict compliance with regulations regarding the protection of confidential information during their employment. When employees leave the company, We also require them to sign and submit a confidentiality agreement to ensure the continued protection of any confidential information they became aware of during their tenure with us.
      
3. Physical Security Control Measures
   • Entrances and exits to information security areas are limited and, as a general rule, are kept locked at all times. In addition, records of entry and exit are kept. Furthermore, Furthermore, We have established entry permission standards for the area and restrict access to unauthorized personnel.
   • We implement thorough theft prevention measures for devices that handle personal data and manage such data by encrypting it or applying equivalent confidentiality safeguards.
   • When disposing of or reusing documents, information storage media, or information devices that contain confidential data, We ensure that all stored information assets are completely erased to make them indecipherable or unreadable.
      
4. Technological Security Control Measures
   • We properly manage information devices and information system accounts and restrict access to information systems that handle personal data. (e.g., minimizing privileged accounts, requiring managerial approval for issuing privileged accounts, conducting periodic reviews of general and privileged accounts, etc.)
   • In order to prevent unauthorized access from outside and information leakage, We implement appropriate security measures for IT devices, such as PCs, servers, and networks, used by Us. In addition, We continuously monitors for signs of cyberattacks, unauthorized use of information systems, and potential security flaws or vulnerabilities.
      
5. Understanding External Environment
   • In order to prevent unauthorized access from outside and information leakage, We collect system vulnerability information in real time.

Your Rights regarding Your Personal Data

When We receive the following requests, We will respond honestly and appropriately in accordance with the provisions of GDPR/UK GDPR and other applicable laws and regulations, after confirming that the person making the request is the person in question or a person authorized by the person in question.

In certain cases, You have the following rights under Data Protection Laws in relation to your personal data:

1. Right to request access to personal data
2. Right to request correction of personal data
3. Right to request erasure of personal data
4. Right to request restriction of processing of personal data
5. Right to object to processing of personal data
6. Right to request transfer of personal data (data portability)

If You would like to exercise any of the rights listed above, please contact us.

You will not have to pay a fee to exercise any of the above rights, although We may not be able to comply with your request if it is clearly unfounded, repetitive or excessive.

We may ask You to provide specific information to confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may request further information from You in relation to the exercise of your rights to facilitate Our response.

We aim to respond to legitimate requests for your exercise of your rights within one month. However, if your request is particularly complex or You have exercised many rights, it may take Us longer than a month to respond. If this happens, We will notify You and update You on the situation.

You also have the right to lodge a complaint with a data protection supervisory authority at any time. Supervisory authorities can be viewed below:

Inquiries

We will accept any inquiries or complaints regarding this Notice at the contact points listed below. We will respond sincerely and promptly to requests from You regarding the handling of your personal data, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal data management
Personal data consultation desk
Hitachi Construction Machinery Co., Ltd.

Ueno East Tower 2-16-1 Higashiueno Taito-ku, Tokyo 110-0015
(Business hours: 9:00am to 5:30pm (excluding weekends, public holidays, year-end and New Year holidays, Golden Week, summer holidays, and other holidays designated by Our company.))

Inquiry Form

Our representatives in EEA or the UK

Our representatives in EEA or the UK are as follows:

Special Notes

1. We may revise this Notice posted on this page to enhance personal data protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that You check this page regularly.
2. The contents of this page will apply from the date of posting (including the date of update).

Website Privacy Policy

As of April 1st, 2025

This "Website Privacy Policy" (hereinafter "this Policy") explains how Hitachi Construction Machinery Co., Ltd. (hereinafter referred to as "We, “Our”, or “Us") handle personal information on Our website. If You are located in the European Economic Area (EEA) or the UK and are visiting Our website, and if You are another individual, please also read the notice at the bottom of this page.

Scope

The contents outlined in this Policy defines how We handle personal information obtained and held by Us through Our website. In this notice, We refer all individuals who access to Our website as “You”.

Personal Information to be Obtained and Purpose of Use

We will use the following personal information acquired through Our website only to the extent necessary to achieve the following purposes.

Recipients

We will not disclose or provide personal information to third parties except in the following cases:

1. When You have been notified in advance
2. When You have given consent
3. When required by applicable law

We may provide all or part of the personal information to the following companies to the extent necessary for the purposes of use described above.

1. Affiliates of the Company (companies in which We hold 20% or more of the total shares of the company)
2. Authorized dealers of Us or Our affiliates
3. Outsourcing partners
4. Business partners
5. Regulatory authorities of both Japan and overseas
6. Expert advisors

Cross-border Transfer of Personal Data

We may transfer personal data to countries or regions that do not have personal data protection laws or regulations equivalent to those in the country or region in which You reside or are located, as We conducts business activities globally.
We will take appropriate measures in accordance with the provisions of applicable laws, when transferring personal data overseas.

Retention Period of Personal Information

We will retain your personal information only as long as necessary to fulfill the purposes of use (including the purposes of satisfying legal or accounting requirements).

We may anonymize your personal data when it is no longer necessary for the purposes listed in the Processing Purposes, except in the following cases:

• Where We, Our affiliates, or other third parties have a legitimate overriding interest in keeping your personal data identifiable.
• Where there is a legal or regulatory requirement or judicial or administrative order that restricts Us from anonymizing it.

Update of this Policy

We reserve the right to update this Policy at any time, and if We make significant updates, We will provide You with the new Policy. We may also inform You in other ways from time to time about Our processing of your personal data.

Use of Cookies and Web Beacons

We use cookies and web beacons (clear GIFs) in some parts of Our website to improve or modify the content of Our services and other features, aiming to better meet your needs.
For more information, please see Our "Cookie Notice".

Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that We are not responsible for the handling of personal data on such websites. We recommend that You review the privacy policy of the linked websites before using them.

Security Control Measures

We adopt necessary and appropriate measures to prevent loss, destruction, manipulation and divulgence of personal data and to ensure the security of personal data. Only officers, employees or agents who need to know such information in order to accomplish the purpose will access to the personal data. For the particulars of its security measures, please contact the following consultation desk.

Inquiry

We will accept any inquiries or complaints regarding this Notice at the contact points listed below. We will respond sincerely and promptly to requests from You regarding the handling of your personal information, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal data management
Personal data consultation desk
Hitachi Construction Machinery Co., Ltd.

Ueno East Tower 2-16-1 Higashiueno Taito-ku, Tokyo 110-0015
(Business hours: 9:00am to 5:30pm (excluding weekends, public holidays, year-end and New Year holidays, Golden Week, summer holidays, and other holidays designated by Our company.))

Inquiry Form

Special Notes

1. We may revise this Policy posted on this page to enhance personal information protection and comply with amendments to laws, ministerial ordinances, or other norms and regulations. We kindly ask that You check this page regularly.
2.  The contents of this page shall apply from the date of posting (including the date of update).

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Notice regarding handling of Personal Data for Individuals in the EEA and the United Kingdom

For website visitors and other individuals in the European Economic Area (EEA) or the UK:

We respect your privacy in the EEA and the UK and are committed to protecting your personal data in accordance with applicable laws and regulations. This notice explains how We manage personal data obtained through the use of Our website and informs You of your privacy rights.

About Us

Please refer to the "Contact" for information about Our contact information.
Our representatives in EEA or the UK are as follows:

Purpose and Legal Basis for Handling Personal Data

The table below provides the expected purposes of use and the legal basis We rely on when using your personal data. In addition, when We rely on "legitimate interests" as the legal basis, We also specify the details of those interests.

Categories of Recipients of Personal Data

We may share your personal data with the third parties specified in the “Recipients” for the purposes described in the "Purpose and Legal Basis for Handling Personal Data". In such cases, We require these third parties to ensure the security of your personal data and to handle it in compliance with applicable laws and regulations.

Cross-border Transfer of Personal Data outside the EEA and UK

Our company and many of Our group companies are established in countries and regions outside the EEA and the UK. However, some of Our group companies are established within the EEA and the UK.

In order to achieve the purposes set out in “Purpose and Legal Basis for Handling Personal Data”, We take the protective measures required by GDPR/UK GDPR and may transfer personal data to third parties located outside the EEA or the UK. In such cases, We take protective measures stipulated in the “Act on the Protection of Personal Information” of Japan.

Please contact Us if You would like more information about the security measures We use when transferring personal data outside the EEA or the UK.

Legal Rights

You have the right to request copies of your personal data, request the modification, erasure or restriction of processing of the personal data You provide, and obtain your personal data in a structured, machine-readable format. In some circumstances, You may also have the right to object to the processing of your personal data.

These rights may be limited in cases where, for example, fulfilling your request would reveal personal data of others, or when You request Us to erase information that We are required by law to retain or that We have a compelling legitimate interest to retain.

If You believe that the issue has not been resolved, You have the right to file a complaint with the data protection authority in your place of residence, your place of work, or the location where the violation occurred.

Cases Where Personal Data Is Not Provided

If You fail to provide accurate personal data when requested by Us, despite it being necessary, We may not be able to provide You with the information or services You require (for example, responding to your inquiry).

Inquiry

We will accept any inquiries or complaints regarding our personal data protection at the contact points listed below. We will respond sincerely and promptly to requests from You regarding the handling of your personal information, including but not limited to, notification of the purpose of use, disclosure, correction, addition, deletion of content, suspension of use, deletion, or suspension of provision to third parties. For opinions and questions, please contact the following contact point using the inquiry form.

To: The person in charge of personal data management
Personal data consultation desk
Hitachi Construction Machinery Co., Ltd.

Ueno East Tower 2-16-1 Higashiueno Taito-ku, Tokyo 110-0015
(Business hours: 9:00am to 5:30pm (excluding weekends, public holidays, year-end and New Year holidays, Golden Week, summer holidays, and other holidays designated by Our company.))

Inquiry Form