My name is Masafumi Senzaki and, as of April 1, 2023, I have assumed the role of Representative Executive Officer and President. Hitachi Construction Machinery is currently in the midst of what can be described as its second founding, marked by changes in capital relationships since last year and the resumption of independent business expansion in the Americas.
Against this backdrop, we are strongly committed to shaping our future with our own hands.
In the previous fiscal year, as the Senior Executive COO, I led the formulation of the Group identity and the medium-term management plan. During this time, I also provided direction for the company’s efforts in sustainability and CO2 reduction. When the offer to become the president came, I was mentally prepared to accept it.
I have extensive experience in the manufacturing division and have always placed emphasis on on-site operations. Even in a single assembly process, it is crucial that all parts are in place and of good quality. Visiting production sites reveals not only the positives but also the challenges in operations, as well as risks related to quality and safety.
Since moving to the sales division, I have visited almost all of our more than 50 sales bases worldwide. In the field of sales, it is essential to accurately propose our services to the customer, and only when they are satisfied, can a contract be signed. Conversations with various individuals often reveal that there are many areas where we have not yet gained customer approval or have caused dissatisfaction. These issues can become challenges for our staff. What is most important is that we must never betray the trust of our customers, or our dealers.
In this manner, I will continue to visit the sites of a wide range of operations, so much so that the local operators might exclaim, “He came here all the way from Japan!” I do not want to rely solely on information that comes up through the hierarchy or organization; I want to hear the voices of those on the front lines, rather than managers, especially at manufacturing sites where I have extensive experience. I plan to continue visiting our customers and dealers on a frequent basis.
The essence of everything we do lies in our on-site operations. I believe it is the duty of each of us, including myself, in indirect departments to provide full support for each and every effort made to maximize the efficiency of our sites and to gain the trust and approval of our customers.
I believe that the best management style is one that encourages all employees to dedicate their full energy to on-site operations, the heart of our company. As such, my personal mottos are “on-site operations” and “trust.”