Hitachi Construction Machinery

Global

Stakeholder Engagement

It is essential to form a good relationship of mutual trust with our stakeholders in order to smoothly implement business activities. The HCM Group works towards an accurate grasp of the impact of business activities and pursues CSR activities in unity with the Group by maintaining mutual communication.

Dialogue with customers

Pursuing customer satisfaction by supplying safe, secure and valuable products and services

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Inquiries to each dealer As needed Timely response to products and services
Conducting customer satisfaction surveys Annually Conducted email-based satisfaction survey, receiving about 1,500 responses (Hitachi Construction Machinery Japan)
Utilization of ICT Demo Site As needed About 1,200 people participated in fiscal 2018

Dialogue with dealers

Build trust as a partner

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Provide information on products and services Regularly Implementation of Hi-TEP (HCM Technical Education Program) (Technical Training Center) ; 2,698 people have participated since 2015
Support for human resources development Regularly Implementation of MSSP (Marketing Sales Support Program) training (Global Education Center in Singapore)

Dialogue with suppliers

Build trust as a partner

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Procurement  presentations Bi-annually Full implementation of Procurement Policy and “Hitachi Group CSR Procurement Guideline”
Chikuhou-kai and Tokiwa-kai Regularly Implemented mutual safety patrols and promoted training for younger employees

Dialogue with shareholders and investors

Timely disclosure and building of trust through proactive communication

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Annual Shareholder’s Meeting Annually Strengthen global governance
Corporate Governance
Financial results briefing Bi-annually Updated Corporate Governance Report (June, 2019)
Briefings for investors (including overseas) As needed Held business report presentations for institutional investors (Mining Business, Domestic Business Structure Reforms, ConSite), overseas roadshows
Plant tours for investors Bi-annually Around 90 individual investors attended, with dialogue held with senior management

Dialogue with local communities

Address social issues as a member of the local community

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Hitachi Construction Machinery Festival Annually Local residents took part (Around 5,500: Tsuchiura works, around 3,500: Hitachinaka-Rinko works)
Social contribution activities in each community As needed Disseminated news about CSR activities on our website

Dialogue with NPO/NGO

Address social issues together with an emphasis on dialogue

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Support for NPO Good Earth Japan (GEJ) As needed Conducted agricultural training for 23 villages and 7,697 people, and constructed 52.6km of roads and 5 schools (cumulative since fiscal 2007)

Dialogue with governments and industry organizations

Comply with laws and regulations and maintain sound relations through fulfillment of tax obligations

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Japan Construction Equipment Manufacturers  Association (CEMA) As needed Promoted legal compliance as member of CEMA

Dialogue with employees

Accountability as a company providing meaningful work

Main engagement opportunities Frequency Fiscal 2018 outcomes and actual results
Implementation of the employee awareness survey Annually Received 9,440 responses; Identified strengths and weaknesses in workplaces and sought out improvements
Visits to domestic and overseas sites by senior management As needed Worked to improve workplaces through direct dialogue between employees and senior management
Dialogue with labor union Regularly Worked on improving issues and reviewed labor agreement

Main memberships and qualifications

The HCM Group engages in various activities through its involvement in industry groups and other organizations.

Group name
Japan Construction Occupational Safety and Health Association
Safety Association of Construction and Loading Vehicles
Association of Unmanned Construction System
Shunko Konwa-kai
The Japan Society of Mechanical Engineers
Japan Construction Equipment Manufacturers Association
Japan Construction Machinery and Construction Association
Japan Construction Machinery Rental Association
Japan Industrial Vehicles Association
Japan Fluid Power Association

Emphasized / compliant International norms, standards and guidelines

The Hitachi Construction Machinery Group conducts corporate activities with respect to and compliance with the following international norms, standards and guidelines.

International norms, standards and guidelines
International Bill of Human Rights (General term of Universal Declaration of Human Rights and International Covenants on Human Rights)
International Labour Organization (ILO) “Declaration on Fundamental Principles and Rights at Work”
United Nations ”Guiding Principles on Business and Human Rights”
ISO26000(International standard on social responsibilities)
GRI(​Global Reporting Initiative)standards

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