Sylvain Turgeon, a WAJAX Technician who works on Hitachi Construction Machinery equipment, prepares machines for delivery to customers. He agrees that Hitachi Construction Machinery technical support is excellent. “Recent machines come with satellite tracking. By entering the serial number, you can track the machine from anywhere in the world, and even check the machine’s engine pressure, motor output, and hydraulic pump temperature in real time. Thanks to this feature, I can identify problems from the comfort of my office.”
WAJAX employees are committed to staying on top of the latest Hitachi Construction Machinery solutions for their customers. They attend training programs to learn about new products and technologies, so they can provide their customers with the best possible service.
Daniel Plouffe, Business Development Representative at WAJAX, says: “Every Monday I have a meeting with my boss, Michel. We talk to our sales representatives and ask about the status of our customers' work. If there is a problem, we fix it as soon as possible. Our work does not end with the sale of the product; WAJAX provides a superior level of service, which includes follow-up support. This attitude leads to trust - which is why many customers purchase equipment from WAJAX.” “My blood is orange,” chuckles Mr. Plouffe, “It is clear how much pride everyone at WAJAX takes in working with Hitachi Construction Machinery.”