An extremely important factor for construction machinery is to not stop working on site. If machineries do stop working on site, operations obviously stop as well, severely impacting our customers’ business. In order to prevent such situations, Hitachi Construction Machinery is strengthening its after-service system for maintenance. It is particularly important to diagnose the state of machinery and replace individual parts before they fail.
At the same time, there are two things our customers can do to use their machinery in good condition for a long time: 1) always perform periodic inspections based on the methods and periods for maintenance described in the operating manual; 2) use components recommended by Hitachi Construction Machinery.
Especially after a warranty term has expired, mishaps frequently occur due to the use of general-purpose parts/components that can be inexpensively procured on the market. This may not only impact the entire machinery and cause defects, but also result in expensive repair costs.
At Hitachi Construction Machinery we offer parts/components for various after-services, so that our customers can minimize machinery downtime due to part/component replacement and use their machineries in good condition and for a long time. The performance and cost our customers expect from our parts may depend on a machinery’s period of use. Hitachi Construction Machinery therefore provides different options for parts/components based on the performance and price desired, in order to provide thorough support for machinery from right after purchase to disposal.